Creating a Safe Environment (CASE)

Creating a Safe Environment Training for All Parish and School Volunteers

Creating a Safe Environment (CASE) Procedures for Volunteers

Visit this link for the most current CASE updates-newsletter.

Keeping Our Children Safe information for parents and guardians

Volunteers who work with children, youth or vulnerable adults are required to sign a Diocese of Rochester Volunteer Code of Conduct, complete the Criminal Record Check process and participate in Creating a Safe Environment training. All of these volunteers must participate in a renewal of training-every three years- as determined by the Diocese of Rochester. Volunteer drivers for Church programs and events must have their driving record checked every year. 

Volunteers include but are not limited to those who are listed on this page.

  • Chaperones for overnight events must sign the Diocesan Volunteer Code of Conduct, undergo the Criminal Background Check and complete their volunteer training before they can serve as an overnight chaperone.
  • All volunteers who serve in a Catholic school program
  • Volunteers in religious education programs
  • Volunteers in parish youth programs
  • Volunteer drivers (these also require a New York State DMV check)
  • Overnight trip chaperones
  • NCYC chaperones
  • Children’s Liturgy of the Word coordinators and presiders
  • Youth choir directors
  • Trainers of children/youth for liturgical ministries
  • Anyone hosting a school and/or catechetical, youth or parish-affiliated program for children off-site
  • Retreat leaders
  • Volunteers who work with school and/or parish sport programs such as Athletic Directors and
  • Coaches of sport teams/cheerleading programs
  • Supervisors of youth work/service projects
  • Coordinators of festivals, pageants, plays and events involving children
  • Volunteers who visit the homebound and sick
  • Catechists or youth ministry volunteers in a parish program
  • Catechists/aides who work with special education programs
  • Maintenance, groundskeepers or others who work with youth volunteers
  • Summer Bible school or Summer Institute volunteers
  • Family Education leaders
  • Adults involved in fundraising or special events that work with children, youth or vulnerable adults such as book fairs, cooking crews, etc.
  • Volunteers who work with vulnerable adults in nursing homes and group homes
  • Volunteers who run Sunday daycare during Mass
  • Volunteer drivers also require an annual New York State DMV check before they can drive for an event. This check requires a new authorization. 

                                     Creating a Safe Environment Training Procedures                                     

Please note: Creating a Safe Environment (CASE) training and certification is a 3-step process.


  1. Volunteers train online through the Online CASETraining for Adults. (Instructions on how to train or retrain ONLINE for CASE (Creating a Safe Environment) certification  are found here.  Retraining must be done every three years.)   If you will be a volunteer driver, you must complete this DMV Volunteer Driver Check Form. Drivers must complete this form each year and return to the parish office.  PLEASE NOTE: IF YOU ARE UNABLE TO COMPLETE TRAINING ONLINE, YOU MAY SCHEDULE A TRAINING IN PERSON. CONTACT Emily Kwiatkowski AT (585)288-5000, EXT. 121 OR BY EMAIL: ">.
  2. Volunteers must sign and return to the parish office the Diocesan Volunteer Code of Conduct for adults.
  3. Volunteers must undergo a Criminal Record Check (18 and older) before they begin their volunteer work by signing and returning form to the parish office.
  4. For volunteers under the age of 18, training must be done in person. Contact Emily Kwiatkowski at (585)288-5000, ext. 121 or at "> to arrange for this training.

Once you have completed the online training, be sure to send in the following to the parish office:

1) Signed volunteer code of conduct

2) Criminal record check (for 18 years of age and older)

3) Copy of your driver’s license or other form of ID (social security card or valid passport)

4) Online quiz results/completion certificate

REMINDER:  **Volunteers under age 18 must complete CASE Training In Person only.**

Tips for Training or Retraining Online-

  • Only one volunteer may take the Quiz at a time. Two volunteers taking one quiz is not allowed.
  • Use a desktop or laptop computer (PC or MAC). Do not use tablets or mobile devices.
  • Use the latest version of Internet Explorer. (Google Chrome, Mozilla Firefox and Safari do not support Flash & Java.)
  • Users must have Adobe Flash and Reader installed on their computer. This free software can be found at
  • Users must disable their web browser’s pop-up blocker.
  • Users must be using a computer connected to a printer to print CASE Certificate and Quiz Results. If there is no access to a printer, users may either save the files as a .pdf, take a Screen Shot, or take a photo of said documents and send them to the Parish CASE Coordinator via e-mail. Volunteers may also complete CASE training at a parish or school computer with access to a printer.
  • NEW! Volunteers must create their own account in the Online Learning Center to access CASE.
  • Recommendations:
    • Complete training in 1 hour—volunteers cannot stop half-way and save progress. If the volunteer must stop and experiences technical issues upon return, clear all History, cookies and cache in the browser and start again.
    • Enter the name of the parish/cluster/school community in its entirety along with location. (Do not simply write “St. Mary” as the Diocese has many churches named “St. Mary.”)

Thank you for volunteering! If you have any questions, contact Emily Kwiatkowski at 288-5000, ext.121 or at ">.